Return Policy

At DRIPPYUKKICKS, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or exchange.

Eligible items may be returned within 14 days of the delivery date unless otherwise stated. Returns requested after this period may not be accepted.

To qualify for a return, the item must:

* Be unused, unworn, and in its original condition.

* Be returned with all original packaging, tags, accessories, and documentation.

* Include the original shoe box for all footwear purchases. Shoe boxes must not be used as the shipping box.

* Show no signs of wear, damage, alteration, or misuse.

We reserve the right to refuse any return that does not meet these conditions.

The following items are considered final sale and cannot be returned or refunded unless they arrive damaged, defective, or are lost during transit:

* Personalized or customized sneakers and products.

* Custom-made footwear.

* Sale or clearance items.

* Final Sale items.

* Gift cards.

* Items specifically marked as "Non-Returnable" or "Final Sale."

* Products returned in a worn, damaged, or altered condition.

* Products without their original packaging, tags, or accessories.

To initiate a return:

1. Visit the Contact Us page on our website.

2. Provide the email address used to place your order along with your order number.

3. Explain the reason for your return.

4. Once your request has been reviewed and approved, we will provide you with a prepaid electronic return shipping label (where applicable) along with return instructions and a tracking number.

Please do not return any items without first obtaining return authorization, as unauthorized returns may be refused.

If you require a different size or would like to exchange an eligible item, please contact our customer support team within the return period.

Exchanges are subject to product availability. If the requested item is unavailable, store credit or another suitable solution may be offered.

Customized or personalized products cannot be exchanged unless they are defective or incorrectly produced.

Please inspect your order immediately upon delivery.

If your order arrives:

* Damaged during shipping

* Defective upon arrival

* Incorrect or incomplete

Please contact us within 48 hours of receiving your order and include:

* Your order number

* A description of the issue

* Clear photographs of the product, packaging, shipping label, and any visible damage

Once verified, we will arrange a replacement or full refund at no additional cost.

Please note that manufacturer-related defects that occur after normal wear (such as loose stitching, broken straps, worn heel tabs, or similar issues that develop through use) may be covered under the manufacturer's warranty rather than our return policy. We recommend contacting the manufacturer directly for warranty assistance where applicable.

If your package is lost in transit, please contact us as soon as possible.

Once the shipping carrier confirms that the parcel has been lost, we will issue either:

* A replacement order (subject to stock availability), or

* A full refund.

After receiving and inspecting your returned item, we will notify you of the outcome of your return request.

If approved:

* Refunds will be issued as **online store credit** equal to the purchase price of the returned item.

* Original shipping charges are non-refundable.

* An **$13/£8 return shipping fee** may be deducted from your store credit where applicable.

* Store credit is valid only on our online store and cannot be redeemed for cash or transferred to physical retail locations unless required by law.

If your original payment qualifies for a cash refund under applicable consumer protection laws, we will process the refund to your original payment method.

We reserve the right to charge a reasonable restocking fee for:

* Returns that do not comply with this policy.

* Items returned without original packaging.

* Missing accessories or documentation.

* Products returned damaged due to improper packaging.

* Orders suspected of abuse, fraud, or purchases made using automated bots or software.

Return Shipping

Unless the item is defective, damaged, incorrect, or lost in transit, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items and are not responsible for returns lost during transit.

Refused Deliveries

Orders refused by the customer or returned due to an incorrect or incomplete shipping address may be subject to return shipping charges and restocking fees before any refund or store credit is issued.

 Fraud Prevention

To protect our customers and business, we reserve the right to refuse returns, refunds, exchanges, or future orders where we reasonably suspect fraudulent activity, abuse of our return policy, chargeback abuse, or unauthorized reseller activity.

If you have any questions regarding our Return & Refund Policy or need assistance with a return, please contact our customer support team through the Contact Us page on our website.

We are committed to providing excellent customer service and will do our best to resolve your concerns promptly and fairly.