Frequently Asked Questions (FAQs)
How Do I Know My Size?
Please ensure you select the correct size before placing your order, as all custom products are made specifically for you.
We recommend checking our size chart carefully before purchasing to avoid delays or incorrect sizing.
Important: Some women's sizes are supplied in Youth (Y) sizing, but the fit is exactly the same.
Women's UK 3–6 / US Women's 5–8
Your shoes may arrive with a US Youth (Y) size printed on the label.
This is completely normal and is the correct size conversion.
The fit will match the women's size you ordered.
If you're unsure about your size, please contact us before placing your order, and we'll be happy to help.
Do You Accept Personalised Orders?
Yes! We specialise in personalised and custom-made footwear.
You can personalise your order with:
•Names
•Initials
•Dates
•Quotes
•Logos
•Colours
•Themes
•Special requests
Simply leave your instructions in the Order Notes section during checkout or contact us before ordering to discuss your ideas.
What Is Included in the Price?
Every price includes:
•Authentic base shoes
•Premium custom materials
•Professional hand-painted artwork
•Skilled craftsmanship and labour
•Quality finishing and protection
•Secure packaging
There are no hidden charges.
Are Your Base Shoes Authentic?
Yes—100%.
All base shoes are 100% authentic and are purchased directly from Nike or authorised retailers before being professionally customised by our artwork studio.
Our suppliers include:
•Nike
•Other authorised retailers
How Durable Are Your Custom Sneakers?
Our custom sneakers are made using premium-quality paints, finishes and protective coatings designed specifically for footwear.
With proper care, your artwork can last for many years.
As every pair is individually handmade, slight variations make each design unique.
Do You Offer Gift Wrapping?
Yes!
We offer gift wrapping and gift packaging for birthdays, anniversaries, Christmas, graduations, weddings and other special occasions.
Simply leave a note during checkout requesting gift wrapping or visit our Gift Wrapping page for more information.
How Do I Care for My Custom Shoes?
To keep your custom artwork looking its best:
Wipe clean using a soft damp cloth.
Do not machine wash.
Avoid soaking the shoes in water.
Avoid harsh cleaning chemicals.
Do not scratch, pick or intentionally scuff the artwork.
Allow shoes to air dry naturally if they become wet.
Store in a cool, dry place when not in use.
Our artwork is waterproof under normal everyday use, but like any painted surface, excessive scratching or abrasion may cause damage.
Is the DRIPPYUK Website Safe?
Absolutely.
Our website uses secure encrypted payment processing to protect your personal and payment information.
We accept:
•Visa
•Secure Stripe Payments
Shop with confidence knowing your payment is processed through trusted payment providers.
How Long Will It Take to Receive My Custom Sneakers?
As every pair is handmade to order, production begins after your purchase is confirmed.
Estimated Times
Production: 3–7 business days
Shipping: 2–7 business days (depending on your location)
Most customers receive their order within 1–2 weeks.
Please note that personalised orders, busy holiday periods or large orders may require additional processing time.